SHIPPING & RETURNS
International orders are shipped under International priority services with our carriers FedEx, DHL, India Post and includes insurance for the full value of the merchandise. The delivery time is estimated to be 10-15 business days; however this might get extended based on customs process and may also vary depending on the destination country.
Customs, Duties, Taxes and Other Charges
Orders shipped to addresses outside of India may be subject to additional charges, taxes or fees which are determined by the local customs office of the destination country. The customer will have to bear any import duties, customs fees, taxes or other charges that may additionally be collected for when the package is delivered.
International purchasers are advised to contact their customs office for accurate duty and tax information.
For any questions or queries regarding our products or services, please contact our team through online chat, call us on +919316387798 (Monday - Friday: 10:00 19:00 hrs IST. ) or write to us at firstname.lastname@example.org
Return & Refund Policy
SHWH accepts returns only if a wrong product or damaged product is delivered. Exchanged are encouraged only on case to case basis and having genuine reason for such request. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and price tag intact.
Customers wishing to return or exchange, must intimate email@example.com within 2 days of receipt of the product which is being returned or exchanged with supporting photos of the product mentioning the reason for return or exchange
Please mention your order number in the subject line to help us quickly process your request. Customers need to fold & pack the product neatly in the package and courier the product to the seller. Return pick up can be arranged by SHWH as per confirmation on date & time by the customer.
Return pick up will be attempted 2 times only. Customer will need to ship the product back on the below address in case of failed attempts:
SHWH - Some Hands With Hearts
B-304, Kaveri Kadamb, Near Kaveri Sangam
Landmark: Shilaj Circle, Shilaj
Ahmedabad, PIN- 380059
Phone: +91 9316387798
Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to mail the product back to us. Please note we do not offer return and exchange pick up facility for international orders. International orders are shipped centrally from SHWH's warehouse in Ahmedabad after stringent quality check and this eliminates any quality or product related issues.
Refunds will be processed within 7 business days of receipt of products in good condition. It may take up to 3 weeks after the product is dispatched to the seller. SHWH reserves the right to deny refund in case of soiled or damaged products.
Ones an order is placed, it can be cancelled within 30 minutes of placing the order. Please reach out to firstname.lastname@example.org mentioning your “Order ID – Request for Cancellation”in the subject line. Please provide valid reason for cancellation for us to consider your request. Cancellations are reviewed and accepted at the discretion of SHWH management.