Shipping & Returns

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Shipping Policy

International orders are shipped under International priority services with our carriers FedEx, DHL, India Post and includes insurance for the full value of the merchandise. The delivery time is estimated to be 10-15 business days; however this might get extended based on customs process and may also vary depending on the destination country.

 

Customs, Duties, Taxes and Other Charges

Orders shipped to addresses outside of India may be subject to additional charges, taxes or fees which are determined by the local customs office of the destination country. The customer will have to bear any import duties, customs fees, taxes or other charges that may additionally be collected for when the package is delivered.

International purchasers are advised to contact their customs office for accurate duty and tax information.

 

For any questions or queries regarding our products or services, please contact our team through online chat, call us on +919316387798 (Monday - Friday: 10:00 19:00 hrs IST. ) or write to us at support@shwh.in

Return & Exchange Policy

Dear Customer, if you’re considering a product return, please note the following:

All hand-woven and hand-crafted products on SHWH are produced by weavers and artisans in villages mostly at their homes.

Unevenness in weaves, prints, minor slubs in fabric and slight variation in color are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damage or defective.

SHWH is an effort to strengthen small master weavers, co-operatives and artisan entrepreneurs. As small businesses, while they strive hard to make and sell authentic handmade products to their customers, it is difficult for them to accept returns from customers as many times the products are not returned in original condition. For example a silk saree which is returned back in crumpled condition to the weaver cannot be resold again and is a huge loss for them.

Return Policy:

SHWH accepts returns only if a wrong product or damaged product is delivered. Exchanged are encouraged only on case to case basis and having genuine reason for such request. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and price tag intact.

Customers wishing to return or exchange, must intimate support@shwh.in  within 2 days of receipt of the product which is being returned or exchanged with supporting photos of the product mentioning the reason for return or exchange

  • Please mention your order number in the subject line to help us quickly process your request.

  •  Customers need to fold & pack the product neatly in the package and courier the product to the seller.

  • Return pick up can be arranged by SHWH as per confirmation on date & time by the customer.

Return pick up will be attempted 2 times only. Customer will need to ship the product back on the below address in case of failed attempts:

SHWH - Some Hands With Hearts

M/11/125 Lucky Apartment,

Shastrinagar Naranpura,

Ahmedabad, PIN- 380013

Phone: +91 9316387798

Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to mail the product back to us.

Please note we do not offer return and exchange pick up facility for international orders. International orders are shipped centrally from SHWH's warehouse in Ahmedabad after stringent quality check and this eliminates any quality or product related issues.

 

Refund Policy:

Refunds will be processed within 7 business days of receipt of products in good condition. It may take up to 3 weeks after the product is dispatched to the seller. SHWH reserves the right to deny refund in case of soiled or damaged products.

 

Cancellation Policy:       

Ones an order is placed, it can be cancelled within 30 minutes of placing the order. Please reach out to support@shwh.in mentioning your “Order ID – Request for Cancellation”in the subject line. Please provide valid reason for cancellation for us to consider your request. Cancellations are reviewed and accepted at the discretion of SHWH management. 

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